This policy applies to products purchased from thecrescentheadcollection.com.au and all prices shown are in Australian dollars and include GST.

We offer a flat rate fee of $14.99 per parcel.

All items on our website listed as “available” are considered ‘stocked’ unless identified as ‘SOLD OUT’

We use www.sendle.com as our primary shipper but we may also use a combination of delivery services including Australia Post. Sendle is Australia’s only Carbon Neutral logistics company…we like that.

• The Crescent Head Collection MUST ship all orders to you. There is no option for you to “Collect” your order from The Crescent Head Collection due to the restrictions set out in our liquor license.
• Shipping is currently only available within Australia. International shipping will be provided only via prior arrangement and is not subject to any of the pricing herein listed.
• A signature will be required on delivery unless you opt for “Authority to Leave” so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to the nearest depot for pick up.
• Orders will be processed for shipping daily. Delivery times may vary depending on your location. Remember we have to ship your order, you can’t come in and pick your order up from us. Once your order is processed and shipped we will email you with a link to track your order.
• A parcel = anything from 1 bottle to 12 bottles. Should you order 13 to 24 bottles your freight will automatically be calculated as 2 parcels, 25 to 36 bottles = 3 parcels and so on.
• If your order is urgent please let us know by calling us or emailing us at cheers@thecrescentheadcollection.com.au 
• From time to time we will offer special pricing for shipping rates.
• All shipping is automatically calculated at checkout.